{"id":3984,"date":"2025-01-22T12:13:16","date_gmt":"2025-01-22T11:13:16","guid":{"rendered":"https:\/\/helvar.bonsaidev.nl\/?page_id=3984"},"modified":"2026-04-02T15:55:07","modified_gmt":"2026-04-02T13:55:07","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.helvar.nl\/en\/kennis\/veelgestelde-vragen\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ouju0-8fa2b0bc8aa6f353db7c189cc5ae62fc\">\n.avia-section.av-1ouju0-8fa2b0bc8aa6f353db7c189cc5ae62fc{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.helvar.nl\/wp-content\/uploads\/2024\/06\/bg-subpaginas.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='banner-tekst1'  class='avia-section av-1ouju0-8fa2b0bc8aa6f353db7c189cc5ae62fc main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll container_wrap fullsize'  data-section-bg-repeat='stretch'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3984'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1zelnk-feb75727d163730ac716b991ba463052\">\n#top .av_textblock_section.av-1zelnk-feb75727d163730ac716b991ba463052 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-1zelnk-feb75727d163730ac716b991ba463052 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-small-hide av-mini-hide avia_textblock av_inherit_color'  itemprop=\"text\" ><div class=\"breadcrumb breadcrumbs avia-breadcrumbs\"><div class=\"breadcrumb-trail\" ><span class=\"trail-before\"><span class=\"breadcrumb-title\">You are here:<\/span><\/span> <span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BreadcrumbList\" ><span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ListItem\" itemprop=\"itemListElement\" ><a itemprop=\"url\" href=\"https:\/\/www.helvar.nl\/en\" title=\"Helvar\" rel=\"home\" class=\"trail-begin\"><span itemprop=\"name\">Home<\/span><\/a><span itemprop=\"position\" class=\"hidden\">1<\/span><\/span><\/span><\/div><\/div>\n<\/div><\/section>\n<div class='flex_column_table av-1iw35k-8f2656fde4aec0f2f36a608afce41a47 sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-1iw35k-8f2656fde4aec0f2f36a608afce41a47 av_one_half  avia-builder-el-2  el_after_av_textblock  el_before_av_one_half  first flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lxke8g5b-065b21a28ae5057bb1028db4f2bca169\">\n#top .av_textblock_section.av-lxke8g5b-065b21a28ae5057bb1028db4f2bca169 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-lxke8g5b-065b21a28ae5057bb1028db4f2bca169 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h1>Veelgestelde vragen<\/h1>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-1fk594-ec4c6a73b2057137853d4565c5799986 av_one_half  avia-builder-el-4  el_after_av_one_half  avia-builder-el-last  banner-blok-rechts flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lxke8rqt-da315fb3a0bbc8990ebeeb9c0b52aaed\">\n#top .av_textblock_section.av-lxke8rqt-da315fb3a0bbc8990ebeeb9c0b52aaed .avia_textblock{\nfont-size:18px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-lxke8rqt-da315fb3a0bbc8990ebeeb9c0b52aaed '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock banner-tekst av_inherit_color'  itemprop=\"text\" ><p>Op deze pagina zijn vragen te vinden die we vaak van onze klanten krijgen. Staat het antwoord op jouw vraag er niet tussen? Laat het ons weten onderaan deze pagina en we beantwoorden hem graag!<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-bbdq1c-8ba214c4c284a6e754a189e6ea485929 main_color avia-section-small avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_layout_row  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3984'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-9nxla8-b46f4cceb0d42877fc73e5d85a6dc4c6 sc-av_one_fifth av-equal-height-column-flextable'><div  class='flex_column av-9nxla8-b46f4cceb0d42877fc73e5d85a6dc4c6 av_one_fifth  avia-builder-el-7  el_before_av_three_fifth  avia-builder-el-first  first no_margin flex_column_table_cell av-equal-height-column av-align-top  '     ><\/div><div  class='flex_column av-7duk40-4d844d0354dcf8b44b564b85020dd42f av_three_fifth  avia-builder-el-8  el_after_av_one_fifth  el_before_av_one_fifth  no_margin flex_column_table_cell av-equal-height-column av-align-top  '     ><p><div  class='togglecontainer av-m41e4q51-eb70c258fb31811fd9981ef1c4b1cd73 av-elegant-toggle  avia-builder-el-9  el_before_av_heading  avia-builder-el-first  toggle_close_all'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/FAQPage\" ><div class='taglist'><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{All}\" class=\"activeFilter\">All<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Helvar Imagine}\" class=\"\">Helvar Imagine<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Over DALI}\" class=\"\">Over DALI<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Software}\" class=\"\">Software<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Storingen}\" class=\"\">Storingen<\/a><span class='tag-seperator'>\/<\/span><\/div><\/div>\n<section class='av_toggle_section av-m41e4glk-57181e0ddd3459f920ba2fa9ebf79108'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Helvar Imagine} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Wanneer plaats je een repeater?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Wanneer plaats je een repeater?\" data-aria_expanded=\"Click to collapse: Wanneer plaats je een repeater?\">Wanneer plaats je een repeater?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p style=\"font-weight: 400;\">Een repeater is nodig als de componenten op de DALI lijn meer voeding gebruiken dan de 250 mA die een DALI router levert of als je de maximale kabellengte overschrijdt.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m41e4glk-7-ba939af433f8f111b1970c4d1a1f406c'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Helvar Imagine} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Waar plaats je een repeater?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Waar plaats je een repeater?\" data-aria_expanded=\"Click to collapse: Waar plaats je een repeater?\">Waar plaats je een repeater?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Je plaatst een repeater op een plek halverwege de DALI lijn. Direct na de router heb je namelijk nog het volle vermogen, dus je wilt dit in het veld doen zodat het ingezakte vermogen een boost krijgt.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m41e4glk-6-fbe6d26127094fdb7f31a5818ae03868'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Over DALI} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Hoe lang mag een DALI lijn zijn?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Hoe lang mag een DALI lijn zijn?\" data-aria_expanded=\"Click to collapse: Hoe lang mag een DALI lijn zijn?\">Hoe lang mag een DALI lijn zijn?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Dit is afhankelijk van het type bekabeling, bij 2 x 0,8 is dit 100 meter en bij 2 x 1,5 is dit 300 meter. Het gaat dan om de afstand van het voedende punt, bijvoorbeeld de router, tot het verste eindpunt. Je kan dus bijvoorbeeld 250 meter naar links en 250 meter naar rechts. Kijk op <a href=\"https:\/\/www.helvar.nl\/oplossingen\/bedraad-lichtmanagement\/dali-protocol\/\"><span style=\"text-decoration: underline;\">deze pagina<\/span><\/a> voor meer informatie over het DALI protocol.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m41e4glk-5-3430c4381be69ffa0ec6f87b8702935b'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Helvar Imagine} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"Kunnen er DALI-2 drivers toegevoegd worden aan een Helvar systeem?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Kunnen er DALI-2 drivers toegevoegd worden aan een Helvar systeem?\" data-aria_expanded=\"Click to collapse: Kunnen er DALI-2 drivers toegevoegd worden aan een Helvar systeem?\">Kunnen er DALI-2 drivers toegevoegd worden aan een Helvar systeem?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p style=\"font-weight: 400;\">Ja dit kan. Alleen systemen van voor 2015 ondersteunen dit niet. Kijk op <a href=\"https:\/\/www.helvar.nl\/oplossingen\/bedraad-lichtmanagement\/dali-protocol\/\"><span style=\"text-decoration: underline;\">deze pagina<\/span><\/a> voor meer informatie over het DALI protocol.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-gxsgkg-f8162aaba291d9c2aa485ca4b458aa46'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Over DALI} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Hoeveel componenten kunnen er op een DALI lijn?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Hoeveel componenten kunnen er op een DALI lijn?\" data-aria_expanded=\"Click to collapse: Hoeveel componenten kunnen er op een DALI lijn?\">Hoeveel componenten kunnen er op een DALI lijn?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Bij standaard DALI maximaal 64, bij DALI-2 64 output devices (drivers, relais, etc.) en 64 input devices (sensoren, schakelaars, etc.). Wij adviseren bij DALI-2 maximaal 15 input devices zodat de DALI lijn qua milliamp\u00e8re niet overbelast raakt. Kijk op <a href=\"https:\/\/www.helvar.nl\/oplossingen\/bedraad-lichtmanagement\/dali-protocol\/\"><span style=\"text-decoration: underline;\">deze pagina<\/span><\/a> voor meer informatie over het DALI protocol.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7j29u7n-dcfc859d405aa1c1cd257b549415b1ea'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Software} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Waar kan ik de Helvar Designer software downloaden?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Waar kan ik de Helvar Designer software downloaden?\" data-aria_expanded=\"Click to collapse: Waar kan ik de Helvar Designer software downloaden?\">Waar kan ik de Helvar Designer software downloaden?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>De software is gratis en zonder licenties en wordt beschikbaar gesteld nadat je een <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.helvar.nl\/kennis\/softwaretraining\/\">softwaretraining<\/a><\/span> bij ons gevolgd hebt.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7j2b2ux-8fda1f9f597d50c126ea7e20a78e1e7b'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Over DALI} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Wat is het verschil tussen DALI en DALI-2?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Wat is het verschil tussen DALI en DALI-2?\" data-aria_expanded=\"Click to collapse: Wat is het verschil tussen DALI en DALI-2?\">Wat is het verschil tussen DALI en DALI-2?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>DALI-2 is een uitbreiding op DALI. Er zijn extra functionaliteiten en certificering toegevoegd. Kijk op <a href=\"https:\/\/www.helvar.nl\/oplossingen\/bedraad-lichtmanagement\/dali-protocol\/\"><span style=\"text-decoration: underline;\">deze pagina<\/span><\/a> voor meer informatie over het DALI protocol.<\/p>\n<div><\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7j2cpbd-e28d53f2ec9be972fb8cd942e51845bc'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Helvar Imagine} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Wat is het verschil tussen de 905\/910 en de 950 router? \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Wat is het verschil tussen de 905\/910 en de 950 router? \" data-aria_expanded=\"Click to collapse: Wat is het verschil tussen de 905\/910 en de 950 router? \">Wat is het verschil tussen de 905\/910 en de 950 router? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Beide type routers zijn DALI-2, alleen is de 950 een DALI-2 Multimaster. Dat betekent dat deze ook input devices op DALI-2 kan inlezen, zoals sensoren en bedieningspanelen van derde partijen.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7j2du20-d763ff64353f539f6393b58aaa9979ed'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Helvar Imagine} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"Kan elke DALI-2 sensor op het systeem van Helvar worden aangesloten?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Kan elke DALI-2 sensor op het systeem van Helvar worden aangesloten?\" data-aria_expanded=\"Click to collapse: Kan elke DALI-2 sensor op het systeem van Helvar worden aangesloten?\">Kan elke DALI-2 sensor op het systeem van Helvar worden aangesloten?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Als een sensor is <a href=\"https:\/\/www.dali-alliance.org\/products\"><span style=\"text-decoration: underline;\">gecertificeerd volgens DALI-2<\/span><\/a> en voldoet zal dit in theorie werken. Wij adviseren wel om dit altijd eerst door ons te laten testen.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7j2f8lr-915606f3e737bb73ce5bb02453a7150e'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Software} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Kan het Helvar systeem ook zelf geprogrammeerd worden?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Kan het Helvar systeem ook zelf geprogrammeerd worden?\" data-aria_expanded=\"Click to collapse: Kan het Helvar systeem ook zelf geprogrammeerd worden?\">Kan het Helvar systeem ook zelf geprogrammeerd worden?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Ja dat kan, hiervoor kan je een <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.helvar.nl\/kennis\/softwaretraining\/\">softwaretraining<\/a><\/span> van 1 dag volgen.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7j2g68u-24e964bd26917e2719bef4819d73ae0b'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Helvar Imagine} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"Kunnen de Helvar routers rechtstreeks via een browser of VPN benaderd worden?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Kunnen de Helvar routers rechtstreeks via een browser of VPN benaderd worden?\" data-aria_expanded=\"Click to collapse: Kunnen de Helvar routers rechtstreeks via een browser of VPN benaderd worden?\">Kunnen de Helvar routers rechtstreeks via een browser of VPN benaderd worden?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Nee, er is altijd een Windows computer of laptop nodig om de Designer software op te openen en hiermee de routers te benaderen.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7j2gl9c-7ba83817db09b1af51315385c4686eca'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Helvar Imagine} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"Zijn de Helvar routers voorzien van een DHCP mogelijkheid voor de netwerkpoort?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Zijn de Helvar routers voorzien van een DHCP mogelijkheid voor de netwerkpoort?\" data-aria_expanded=\"Click to collapse: Zijn de Helvar routers voorzien van een DHCP mogelijkheid voor de netwerkpoort?\">Zijn de Helvar routers voorzien van een DHCP mogelijkheid voor de netwerkpoort?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Nee, dit is altijd een vast (fixed) IP adres.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7j2hhig-0d8df921eadbcf33ce766f463445771d'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Helvar Imagine} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"Is er onderhoud nodig aan het Helvar systeem?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is er onderhoud nodig aan het Helvar systeem?\" data-aria_expanded=\"Click to collapse: Is er onderhoud nodig aan het Helvar systeem?\">Is er onderhoud nodig aan het Helvar systeem?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Er is geen fysiek onderhoud nodig aan de componenten en ook geen software updates voor het goed blijven functioneren. Wij adviseren wel om een <a href=\"https:\/\/www.helvar.nl\/kennis\/service-support\/\">servicecontract<\/a> af te sluiten zodat je snel geholpen wordt bij eventuele storingen.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7j2ip6z-bbd9a17637f5df169a856113ccc47a82'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Helvar Imagine} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"Is er internet nodig voor het Helvar systeem?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is er internet nodig voor het Helvar systeem?\" data-aria_expanded=\"Click to collapse: Is er internet nodig voor het Helvar systeem?\">Is er internet nodig voor het Helvar systeem?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Nee, alleen bepaalde functionaliteiten van het monitoringsysteem <a href=\"https:\/\/www.helvar.nl\/oplossingen\/helvar-imagine\/ucontrol\/\"><span style=\"text-decoration: underline;\">ucontrol<\/span><\/a> of <a href=\"https:\/\/www.helvar.nl\/oplossingen\/helvar-insights\/\"><span style=\"text-decoration: underline;\">Helvar Insights<\/span><\/a> vereisen wel internet om een mail met rapportages te versturen.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7j2jc3z-7a2746b7d91e831a553c025064c165eb'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Helvar Imagine} \"  ><p id='toggle-toggle-id-15' data-fake-id='#toggle-id-15' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-15' data-slide-speed=\"200\" data-title=\"Kan bestaande verlichting of een hanglamp zonder DALI ook geschakeld worden op het Helvar systeem?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Kan bestaande verlichting of een hanglamp zonder DALI ook geschakeld worden op het Helvar systeem?\" data-aria_expanded=\"Click to collapse: Kan bestaande verlichting of een hanglamp zonder DALI ook geschakeld worden op het Helvar systeem?\">Kan bestaande verlichting of een hanglamp zonder DALI ook geschakeld worden op het Helvar systeem?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' aria-labelledby='toggle-toggle-id-15' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Ja dat kan, hiervoor zijn diverse relaismodules en dimmers beschikbaar.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mmn85hdq-aff92da4620c2c031f1fbf46374a919f'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Storingen} \"  ><p id='toggle-toggle-id-16' data-fake-id='#toggle-id-16' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-16' data-slide-speed=\"200\" data-title=\"Waarom reageren mijn DALI-armaturen niet op commando\u2019s?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Waarom reageren mijn DALI-armaturen niet op commando\u2019s?\" data-aria_expanded=\"Click to collapse: Waarom reageren mijn DALI-armaturen niet op commando\u2019s?\">Waarom reageren mijn DALI-armaturen niet op commando\u2019s?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' aria-labelledby='toggle-toggle-id-16' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p data-start=\"387\" data-end=\"439\">Dit kan verschillende oorzaken hebben, bijvoorbeeld:<\/p>\n<ul>\n<li data-start=\"443\" data-end=\"469\">een onderbroken DALI-bus<\/li>\n<li data-start=\"472\" data-end=\"508\">onjuiste adressering van armaturen<\/li>\n<li data-start=\"511\" data-end=\"531\">een defecte driver<\/li>\n<\/ul>\n<p data-start=\"533\" data-end=\"652\">Controleer ook of de groene LED\u2019s op de DALI-router (905 of 910) branden.<br data-start=\"614\" data-end=\"617\" \/>Brandt de LED niet? Controleer dan:<\/p>\n<ul data-start=\"654\" data-end=\"736\">\n<li data-section-id=\"1ce27fw\" data-start=\"654\" data-end=\"697\">\n<p data-start=\"656\" data-end=\"697\">of de DALI-routers onder spanning staan<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-65ejsw-1471fa9b00913a2be85cdb607534829f\">\n#top .av-special-heading.av-65ejsw-1471fa9b00913a2be85cdb607534829f{\npadding-bottom:10px;\nfont-size:32px;\n}\nbody .av-special-heading.av-65ejsw-1471fa9b00913a2be85cdb607534829f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-65ejsw-1471fa9b00913a2be85cdb607534829f .av-special-heading-tag{\nfont-size:32px;\n}\n.av-special-heading.av-65ejsw-1471fa9b00913a2be85cdb607534829f .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all 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